New Business Enquiries/Quotes:

Our team will discuss your requirements (either over the phone, by email or in person) in order to build a full understanding of the risk, your specific needs and expectations. We will approach a number of suitable markets in order to obtain quotes that meet your needs and will provide you with the appropriate level of protection. We will then review those quotes and recommend the best policy to suit your needs.

Renewals:

This will be a proactive and collaborative process between yourselves, us and underwriters. Hanois will contact you well in advance of your renewal date in order to discuss the process, obtain quotes from existing insurers and where appropriate, review the market for alternative quotes. 

Administration and Adjustments:

The team are available throughout the policies lifetime to assist, guide and support you, whether you are making amendments to the policy or have queries regarding the cover in place. 

Transparency:

All commissions earned will be disclosed on request and when multi-occupancy residential premises are concerned, full disclosure will be adhered to in accordance with regulatory requirements. All fees are disclosed where applicable and will be discussed prior to cover being bound.  

Honesty:

In the unlikely event that we are unable to assist, we will direct you to alternative specialist providers where possible. If your current cover is well placed with the existing provider or is very competitively priced and cannot be beaten by us, we will be the first to recommend that you remain with that provider.

We do not outsource our claims management services and you will benefit from the same person or team involved in your placement, dealing with your claim, ensuring continuity of understanding, knowledge and service from notification to conclusion.  

Hanois will always strive to provide you with honest advice and the highest level of assistance in order to achieve the best outcome for you, at a time when you need us most.  

Our Insurance Audit program is designed to save you time and provide peace of mind. The main purpose of our audit will be to ensure that your insurance placements (which protect your company, assets and clients) are suitable and sufficient. Aspects that we will review will include the security of your insurers, whether we believe the product and premium are competitive with the wider market, the extent of cover provided, potential issues with the adequacy of sums insured and any endorsements, exclusions, warranties and clauses applicable. In addition, we can also investigate the existing placements of your Management Liability, Professional Indemnity and Cyber Cover and identify any potential gaps in cover or additional policies which you should consider. Please contact our team if you would like to find out more about our audit services or refer to the document provided on our links and downloads page.

We have numerous clients in the Trust, Fiduciary and Property Management industries; whilst this your specialty, insurance may not be. We are able to provide a tailored training program for your staff members in order to explain basic insurance principals or to deliver more specific training in key areas. We believe that this training will ensure that your staff have the tools they need to provide us with the information we require and to provide a high level of service to your clients. Please feel free to contact our team to discuss your requirements or arrange a consultation.